Privacy Policy

Last Updated: 3-12-2025

Sundance Pest Control is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.sundancepest.com or use our services. This Privacy Policy also explains our compliance with the Telephone Consumer Protection Act (TCPA) and how we handle communications with you.

By using our Site or services, you consent to the data practices outlined in this policy.

1. Information We Collect

We collect personal information that you provide when you visit our Site, use our services, or contact us. The information we collect may include:

Personal Identifiable Information (PII): This includes your name, phone number, email address, physical address, and other contact details.
Payment Information: We may collect payment details, including credit card information and billing addresses, to process transactions.
Usage Data: We may collect information about how you interact with our Site, including your IP address, browser type, and device details.
Telephone Communications: If you contact us by phone or request services via telephone, we may collect data about the phone calls for service quality and compliance purposes.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

To provide and improve our services: This includes offering pest control solutions, scheduling appointments, and processing transactions.
To communicate with you: This includes sending transactional emails, service updates, promotional offers, and other relevant communications.
To comply with the Telephone Consumer Protection Act (TCPA): We may use your phone number for text messages, calls, or automated notifications related to our services, but only with your prior consent.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following instances:

Service Providers: We may share your personal information with third-party vendors and service providers who assist us with providing our services (e.g., payment processors, customer support).
Legal Requirements: We may disclose your personal information to comply with applicable laws, legal processes, or government requests.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

4. TCPA Compliance

In accordance with the Telephone Consumer Protection Act (TCPA), we want to be clear about how we use your phone number. When you provide us with your phone number, you consent to receive text messages, phone calls (including automated or prerecorded calls), and/or notifications related to our services, including appointment confirmations, reminders, and service updates.

Opt-In Consent: Before receiving marketing or promotional communications via phone, we will obtain your explicit consent.
Opt-Out: If you no longer wish to receive marketing calls, texts, or other communications, you can opt-out at any time by replying "STOP" to any text message or by contacting us directly at [Your Phone Number] or [Your Email Address].
No Unsolicited Robocalls: We do not use unsolicited robocalls or messages to your phone unless you have given explicit prior consent.

5. Security of Your Information

We take reasonable measures to secure your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption protocols and maintain physical, electronic, and procedural safeguards to protect your information. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will delete it or anonymize it.

7. Your Rights and Choices

You have the right to access, correct, or delete your personal information. You may also withdraw consent for us to use your information for certain purposes, including marketing communications, at any time.

Access and Correction: You can request a copy of the personal information we hold about you, as well as request corrections to any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to legal retention requirements.
Opt-Out of Marketing Communications: You can opt out of receiving marketing emails or phone calls by following the instructions in the communications or contacting us directly.

To exercise any of these rights, please contact us at:

Sundance Pest Control
Email: [Your Email Address]
Phone: [Your Phone Number]
Website: www.sundancepest.com

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for the latest information on how we protect your privacy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Sundance Pest Control
Email: Office@sundancepest.com
Phone: 623-242-7222
Website: www.sundancepest.com